Refund Policy

Last updated: 22 August 2026

This Refund Policy applies to paid subscriptions to Radeet (radeet.com), operated by Yellow Polar SPC. It should be read together with our Terms of Use. Nothing in this policy limits any right you may have under applicable consumer protection law.

1. Free Trial

New Businesses can try Radeet free for the trial period stated on our pricing page at signup, with no payment method required. Use your trial to confirm Radeet fits your business before you pay for anything — this is the main way we ask you to evaluate the service before committing.

2. Billing and Currency

All subscription plans are billed in Omani Rial (OMR), regardless of any other currency shown for reference on our pricing page or dashboard. Subscriptions renew automatically at the end of each monthly or annual billing period you selected, until you cancel.

3. Cancelling Your Subscription

You can cancel your subscription at any time from your dashboard's Billing page. Cancelling stops future renewals — you will keep full access for the remainder of the period you already paid for, and your account will not be charged again afterward.

4. Refunds

Billing errors

If you are charged in error — for example, a duplicate charge, or a charge after you had already cancelled — contact us and we will issue a full refund for the erroneous charge.

Mid-cycle cancellation

We do not provide partial refunds for the unused portion of a billing period when you cancel partway through it. Your access continues, at no extra charge, until the end of the period you already paid for.

Service failure

If Radeet is unavailable or a core feature does not work for a significant, sustained part of your billing period due to a fault on our side, contact us — we will review the issue and, where warranted, offer a partial credit or refund for the affected period.

5. How Refunds Are Issued

Approved refunds are issued to the original payment method through our payment provider, Amwalpay, and typically take 5-10 business days to appear on your statement, depending on your bank.

6. Non-Payment and Suspension

If a renewal payment fails, your account enters a 10-day grace period before being suspended — see our Terms of Use, Section 5, for exactly what suspension does and does not affect. Reactivating your subscription (by resolving payment) restores full access immediately; no separate reinstatement fee applies.

7. How to Request a Refund

Email billing@radeet.app with your business name and the charge in question. We aim to respond within 5 business days.